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At Removeligament, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes items may not meet your expectations, and we want to make the return and exchange process as simple and straightforward as possible. This Return Policy outlines the terms and conditions for returning or exchanging products purchased from our website.
Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to this Return Policy.
We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:
Please note that certain items are not eligible for return due to hygiene and safety reasons. These include but are not limited to undergarments, swimwear, and items marked as final sale or clearance.
To initiate a return, please follow these steps:
Please note that returns without a return authorization number may not be processed. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.
Return shipping costs depend on the reason for the return:
If you received a defective, damaged, or incorrect item, we will cover the cost of return shipping. Please contact our customer service team immediately, and we will arrange for a prepaid return label to be sent to you.
If you are returning an item for reasons other than our error (such as change of mind, incorrect size, or color preference), you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.
For exchanges, we will cover the shipping cost to send you the replacement item once we receive your return. However, you are responsible for the cost of shipping the original item back to us.
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days. If your return is approved, we will process your refund according to the following timeline:
Please note that the original shipping costs are non-refundable unless the return is due to our error. If you received free shipping on your original order, the actual shipping cost will be deducted from your refund.
You will receive an email notification once your refund has been processed. If you do not receive your refund within the specified timeframe, please contact your bank or credit card company first, as there may be a processing delay. If you have done this and still have not received your refund, please contact us at contactuse@removeligament.world.
We are happy to exchange items for a different size, color, or style, subject to availability. To request an exchange, please follow the same process as initiating a return and indicate that you would like an exchange rather than a refund.
Once we receive and inspect your returned item, we will ship the replacement item to you at no additional shipping cost. If the item you wish to exchange for is not available, we will issue a full refund instead.
Please note that exchanges are subject to stock availability. If your preferred size, color, or style is out of stock, we will contact you to discuss alternative options or process a refund.
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a defective or damaged item, please contact us immediately at contactuse@removeligament.world or +61 3 9525 5122.
When reporting a defective or damaged item, please provide:
We will review your claim and, if approved, will offer you the choice of a replacement item, exchange, or full refund, including return shipping costs. In some cases, we may ask you to return the defective or damaged item for inspection.
If you receive an incorrect item (different from what you ordered), please contact us immediately at contactuse@removeligament.world or +61 3 9525 5122. We will arrange for the correct item to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.
Please do not use or remove tags from the incorrect item, as this may affect our ability to process your claim.
For hygiene and safety reasons, the following items cannot be returned or exchanged:
If you have questions about whether a specific item is returnable, please contact our customer service team before making your purchase.
If you have sent a return but have not received confirmation from us within 10 business days of shipping, please contact us at contactuse@removeligament.world with your tracking information. We will investigate the status of your return and work to resolve the issue as quickly as possible.
Please note that we are not responsible for returns that are lost or damaged during shipping. We strongly recommend using a trackable shipping method and purchasing shipping insurance for your protection.
Our return policy applies to orders shipped within Australia. For international orders, please contact our customer service team at contactuse@removeligament.world to discuss return options. International customers are responsible for all return shipping costs and any customs fees or duties incurred.
Please note that international returns may take longer to process due to customs clearance and international shipping times.
We do not charge restocking fees for standard returns that meet our eligibility criteria. However, if an item is returned in a condition that does not meet our return policy requirements (such as worn, washed, or damaged items), we reserve the right to refuse the return or charge a restocking fee of up to 20% of the item's purchase price.
If you received a promotional item or discount with your order and you return part of your order, the promotional item or discount may be deducted from your refund. For example, if you received a free gift with a minimum purchase and your return brings your order total below the minimum, the value of the free gift will be deducted from your refund.
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated Return Policy.
We encourage you to review this Return Policy periodically to stay informed of any updates.
If you have any questions about our Return Policy or need assistance with a return or exchange, please contact us:
Removeligament
3/112 Acland St, St Kilda VIC 3182, Australia
Phone: +61 3 9525 5122
Email: contactuse@removeligament.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM AEST. We strive to respond to all inquiries within 24 hours.